We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Jump Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29, ****** ******* purchased for the Powerbeats Pro wireless earbuds for $380.36 total from the Jump Plus store in Dieppe, NB (*** **** ******* - Invoice # INV/2024/136000. Once at home, the earbuds were charged, but after pairing them with the iphone, the right earbud did not produce any sounds. The purchased product was defective on purchase. ****** was going on a trip and called them during the trip to report this problem. On September 6, the earbuds were deposited at the Jump Plus for further diagnostics (service order 20688067) as the store refused to do an exchange claiming it was an ***** policy for them to do further testing on it. On September 8, Jump Plus sent a text message to confirm that the right airbud was defective and had to be sent to ***** for further service taking another 7-10 business days and still refusing an exchange. ***** called ***** Senior Advisor, who was apologetic and surprised that Jump Plus didn't offer any exchange. The ***** senior Advisor wrote case # 102393866391 to Jump Plus to try recommending the exchange, but they don't have any control on Jump Plus's decision, the other alternative that ***** offered was to go to the ***** Store in Halifax for an exchange (5+ hour drive with the return). On September 9, I called Jump Plus store in Dieppe again to confirm that they had received the message from ***** recommending the exchange, but they are still refusing. A district manager was supposed to call me back Yesterday (September 8) to try to resolve this, but never got back to me. We're still waiting for the brand new product (defective on purchase) to be exchange with another one without going through repair services. Jump Plus Dieppe still has our PowerBeats Pro while waiting for a resolution.

Jump Plus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.