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Business Profile

Web Hosting

AEBC Internet Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using AEBC for about a year now. I purchased their 300mbps download package and the speed never exceeded 100mbps download. When I realized (Four months ago) that I wasn't getting the speed I was paying for I contacted the company to have the situation looked at. AEBC wanted a lot of very intrusive information about my computer and I refused to hand it over. Instead I told them to fix my account to reflect that I am only going to get less than 100mbps download. Three months went by and they continued to charge me for 300 mbps download and I am still fighting with them. It is not unreasonable to expect to be payed back for three months of service I did not receive, from the point at which I realized there was a problem. The true time that I have been over-charged is likely to be as long as I have been doing buisness with them. Trying to deal with this problem through customer service is a nightmare and it is useless to try to contact anyone other than the lady who initially answers the phone. The contact I have spoken with has pretended not-to-know what I am talking about every time I have called. My e-mails have gone ignored all-together, I have been hung-up-on been lied to and generally treated horribly.I have been charged for 300mbps download at a cost of $85.00/month plus taxes when I have been getting less than 100mbps. For the last three months they should have been charging me $44.95/month for the 75mbps download speed. That means they owe me $120.00 for the three months that they failed to adjust my bill. I would be happy to take that in creadit toward the next 2.6 months of internet coverage at 75mbps download speed. It's only right!Communicating with customer service at AEBC is (to-say-the-least) a strugle. Help is welcome please. I have kept notes about this starting Oct 4th, 2023 and I have a few voice recordings of interactions. Unfortunatly I currently do not know how to upload any of it. *******

    Business Response

    Date: 31/01/2024

    Dear *******************************,


    Thank you for bringing the matter to our attention and providing us with the opportunity to address any customer's concerns.

    We take customer feedback seriously, and we are committed to resolving any issues that *** have arisen. After thoroughly reviewing the complaint, we would like to express our willingness to cooperate fully in reaching a resolution.

    As an ISP our main commitment is to deliver internet service into our customers homes, which in this case,was accomplished. Although we can offer some technical support, we cannot guarantee the performance of their internal home networks / wifi devices. We need technical level cooperation in order to provide technical assistance. We ask specific information that are not intrusive, but rather important data related to the issue with the service. This will enable us to investigate the matter thoroughly to troubleshoot further and take appropriate actions to ensure customer satisfaction.

    Although customer had not provided the necessary information to troubleshoot completely and address his slow speed concern, we offered to downgrade his service to which he agreed.We have reached out to him and confirmed his service credit request.

    We value our reputation and the relationships we have with our customers, and we remain committed to providing excellent service.

    Thank you for your attention to this matter.


    Sincerely,
    AEBC Internet Corporation

    Customer Answer

    Date: 01/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that my sons internet at his house was turned off for overdue funds. I reached out to the internet provider AEBC to pay his outstanding balance. I made the payment and ended the call. It turns out that they set up my card to a recurring monthly fee. I did not agree to this and was not aware this was happening. I noticed these charges today and spoke with AEBC, they are not going to refund payment. I don't think it right to charge me without my consent, ** **** * ***** **** ** ********

    Business Response

    Date: 08/07/2022

    ***** ***** has told us to let BBB know that AEBC is working with him (***** *****) his son, and his son's former girlfriend the Account holder "******* ** *****" in bringing all parties together and in resolving the issue. Please read details below:
    The account holder (******* ** *****) upon signing up for the service told us that her boyfriend's dad (***** *****) would pay for the service as she and her boyfriend are students and doesn't have a credit card. When ***** ***** called we gave him all the pricing details upon which he gave his credit card to charge for the service. Now after 6 months ***** ***** called saying that he shouldn't be paying for the service and his credit card should be removed from file, which we did upon his request. Now he is disputing those 6 months charges. We informed ***** if his son or ******* could pay us the last 6 months of service we could refund *****’s payments back.
    I am still working with them to resolving the issue.   

AEBC Internet Corporation is NOT a BBB Accredited Business.

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