Complaints

This profile includes complaints for 4GoodHosting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  4GoodHosting

  404 999 Canada Pl Vancouver, BC V6C 3E2

  
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  4GoodHosting

  918 16 Ave NW suite 121, Calgary, AB T2M 0K3

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  4GoodHosting

  10 Four Seasons Pl #800, Etobicoke, ON M9B 6H7

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  4GoodHosting

  1 Yonge Street, Suite 1801, Toronto, ON M5E 1W7

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  4GoodHosting

  602-21 10405 Jasper Ave, Edmonton, AB T5J 3S2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a month to month arrangement with 4Goodhosting for about five months. I paid through bank transfers, however this seemed to be a problem as they could not match the bank transfers with my account. I began paying quarterly so that I would have to call in less often to tell them to look for the bank transfers.On my second quarterly payment, they were unable to find the bank transfer email, and after escalating the problem to their management, the management's decision was to suspend the web hosting services.At that point I realized that I could not trust this company with a business related webpage, and cancelled the Interact payment.In a followup call with a member of their frontline staff, I communicated to that staff member that in contractual law, that the suspension of services amounted to a breach of contract, and that there was no further contractual arrangement between myself and their company. The staff member's response was that I must follow a cancellation procedure with the company's Client Account webpage. He also stated that he would escalate that conversation to management.The management's response was to reissue an invoice to me the next day.I continue to receive invoices from this company while I have not received services for the last four months.My request to the company is that they stop sending invoices to a closed account. I understand that it is technically challenging to coordinate a company's operations, but management should consider seriously that the continued invoicing of a closed account constitutes **********, and provides an already annoyed customer sufficient cause for legal action.I also caution this company that any action to prevent the migration of the licenced domains where the domain(s) are tied to business activities brings the possibility of further legal action. Please familiarize yourself with the case law concerning 'Interference with Economic Relations'.

  

  Business Response

  Date: 04/04/2023

  Unfortunately, ******************************* did not request to cancel his account,
  so it was suspended and subsequently terminated due to non-payment. We
  do not typically accept Interac payments unless the full year is paid in
  advance. I did call ***** and asked him to submit a request to cancel
  his account and outstanding invoice, but this has not been done yet.
  Therefore, we have taken it upon ourselves to cancel the invoice, so he
  does not receive any further overdue invoices.

  Hopefully this is enough to make things right for *****. Unfortunately without written conformation we don't normally cancel accounts or invoices.

  Thank you,

  ***************************
  

  Customer Answer

  Date: 05/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************