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Business Profile

Tailor

Kerrisdale Custom Tailors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kerrisdale Custom Tailors (************************************************************************************) left a hole on my new shirt.I took my shirt (August 1st, 2024) to have it hemmed at the bottom. When I picked it up a week later, I noticed that it was hemmed too short. The man I spoke to said he would lengthen it and to come pick it up a week later from the date it was dropped.I called them on the phone on Tuesday (August 13th) and he said that he could not find my item and that he would contact me later when he'd find it. He never did. I called them the next day (Wednesday, August 14, 2024) and was told to come pick it up. So I did, and to my dismay, when I got back home I noticed that there was a hole on my (new, never worn) shirt. I called them to complain and the man refused to acknowledge their mistake.Furthermore, I need to clarify that this business always demands customers to pay full in advance, unlike any other alteration places. First time I visited, the older woman who assisted me never provided a ticket number of some sort, all they ever asked me was my last name. And twice I've been there, they always had trouble finding my items.The owners of this place can be extremely rude and entitled.My shirt had cost me a little over $100, and they ruined it.Thanks kindly for your attention.

Kerrisdale Custom Tailors is NOT a BBB Accredited Business.

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