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Business Profile

Computer Dealers

Mike's Computer Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Mike's Computer Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mike's Computer Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/05/2022

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 6, 2021 I pre-ordered a *** ***** ** ****** ******* *** **** ** ** ******* *** ****** from Mike's Computer Shop's web site for 702.99. My order number is ******. I waited months for the part to arrive, only to be told over and over that they didn't know when they'd get any more in stock. Every time I contacted customer support they told me that if I didn't like waiting I could refund my order at any time. Finally, on June 6, 2021, I found the same part available from a different seller. It had been 6 months, so I gave up on Mike's, bought from the other seller, and requested the refund. When I sent the email asking for the refund, I was told that "for reasons outside their control" the company's ****** system was suspended, and I could either wait for them to resolve it, or file a dispute. I decided to wait, and now it's been a year with no news. When I sent an email followup I never received a reply, and all of Mike's Computer Shop's phone numbers listed online appear to be nonfunctional. I would really like to receive my refund. I never received a product, I was told OVER AND OVER by customer support that I could be refunded at any time, and when I asked for that refund it was never given. While I would normally let something like this go for a business that seems to be struggling, $700 is not a small amount and, again, I was told over and over that if I didn't like their service I could get my money back. I'd like that money back now, please.

    • Initial Complaint

      Date:18/05/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been ******* as they are not responding to us and have our money for the pre order of the ****. We paid in January 2021. I dont know how they can live with themselves keeping customers money and not delivering the product. No respect for customers!

    Mike's Computer Shop is NOT a BBB Accredited Business.

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