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Business Profile

Interlocking Pavers

Designer Interlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlocking Pavers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An employee of Designer Interlock knocked on my door offering to seal the cement at our house on November 12th. His name was Mick and his cell number is 647-786-6485. He said their company was doing work in the area and would give us a discount to seal the cement on our driveway and patio. The quote was $3500 but he said they would do it for $2800. He said he would draw up a contract. At that point I had to go out and when I got back the work was in progress. They had moved the patio furniture and other items including a gas heater, a sofa, a large table, 12 chairs, a storage box, several hoses, and other equipment onto our lawn. They had completed the power washing and at that point told me the fee was now $4800. I transferred $3000 to [email protected]. When I got home they said they had finished the work and that I owed them $1800. Still no contract. They had damaged our door and a fence. I got a call from another person and felt very pressured to pay the remaining $1800 (they called several times). They said they would fix the damage. Unfortunately I paid the remaining and they promised to return the next day to move the items back and to check for deficiencies. Then they disappeared. I had to move everything back with the help of my Mom and Dad. I called the 'owner' ************ and he said he would fix everything. Nothing happened. I called several times and left messages, with no response. I have since checked the work and they have damaged our entire cement patio and driveway with the power washer. I have to now repair the damage they did and reseal everything. I have since been in touch with many neighbours who have the same experience with this company. I still have no contract or receipt. So this is now also CRA ***** in my opinion. I have messages on our Neighbourhood app from the other disgruntled neighbours.

Designer Interlock is NOT a BBB Accredited Business.

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