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Business Profile

Air Purification Systems

Rainbow Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

This profile includes complaints for Rainbow Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rainbow Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:31/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a rainbow salesperson one to my house. I thought I would just get a air purifier but ended up with a full vacuum. Tried to cancel within the 10 days but no one would call me back. Would like to have it returned

      Business Response

      Date: 06/09/2022

      Hello,

      Please take into consideration that only customers that were initially contacted by our office are entitled to get the 10 days cancelation policy. As for the contract authorized by the customer states that the customer was approached initially not by the company's representative,  the sale cannot be cancelled. 

      Moreover,  our office hasn't received any requests for the cancelation within 10 days anyway.

       

       

      Customer Answer

      Date: 06/09/2022

       
      Complaint: ********
      I tried to contact them within the ten days but they would not answer my calls or call me back when I left messages.
      I am rejecting this response because:

      Sincerely,
      ***** *******

      Business Response

      Date: 06/09/2022

      The customer was referred by *********** ******* ******* who is not the representative of our company. As the result, the 10 days cancellation policy is not applied.

      Even if it's applied, to cancel the contract, the customer must send us fax or registered letter within 10 days from the date of the purchase to cancel the contract as for the regulations.

       

    • Initial Complaint

      Date:19/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were shown a demonstration of their Rainbow product, their claim that it would help allergies and overall health. To our dismay I broke out in full body hives and my health did not improve until we turned off the product. They claim that there are instructions to return the product on the back of our agreement but it is unclear and the sellers are refusing to help or explain. We are well within our 10 day trial and would like to cancel. But we were not given an email and the phone number that's listed is unavailable and non existent! This company is a ****, and should not be able to do this. I want to return the product and not be stuck paying for something that I cannot use and that worsens my health! This is absolutely ridiculous.

      Business Response

      Date: 19/07/2022

      Please be advised that we don't have customer under this name. The customer should contact the office they bought it from.

    Rainbow Systems is NOT a BBB Accredited Business.

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