We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skylights

Velux Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skylights.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:26/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased skylights and factory installed blinds from Velux. The blinds were installed by Velux but the blinds in one window were installed crookedly. This has been acknowledged by Velux after I sent a photo of the blinds. I contacted Velux to ask them to correct the deficiency with their factory installation. I thought it would be a pretty easy process to get them to send a technician to correct this issue. I was initially told that they would send a technician. I was subsequently told that I would need to sign an agreement that I may need to pay $200 for the technician visit and whether I was charged would be at the technician's discretion. I pointed out to the customer service representative that this doesn't make sense as the blinds were installed incorrectly by Velux. I was told that if I didn't sign the agreement, the only thing Velux could do was to provide support for me or the skylight installer to correct the blinds. The skylight installer did not have any role in installing the blinds so contacting them wouldn't make sense. Installing the blinds myself would defeat the purpose of getting factory installed blinds and I could potentially makes things ******** is very concerning that Velux appears to be unwilling to stand behind the quality control of the blinds installation process. Manufacturers are responsible for their products being assembled correctly. I'm struggling to understand how responsibility to rectify a problem created by Velux is abdicated to the purchaser.

Velux Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.