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Business Profile

Fireplaces

Bridge Woodworks Mfg Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I have purchased a Regency wood insert fireplace from Bridge woodworks for $5670.00and it was installed and tested by them on Sep 2021. When I used the fireplace for the first time (Dec 17th) noticed a major issue that the fire place cannot be reloaded. It works fine when you put some logs and burns but the second you open the door to reload, it's like there is no suction from chimney, all the smoke rushes in. I have reported this to them, they came and tested it and noticed it right away, so they documented the issue ( video clips for Regency) and said that they are going to fix it. If you look at my very patient polite text messages you will see that they are ignoring me, first communication was super slow and now they don't even respond. I have called Regency to have them fix, they told me to only deal with contractor ( bridge Woodworks) and did not take any responsibility. Now, I have a fireplace that spent a lot of money and is useless as cannot reload. They are completely ignoring me after giving me run arounds for months. Please let me know how you can help. I appreciate it.

    Customer Answer

    Date: 08/09/2022

    I just wanted to thank you and BBB for the help, today Regency Technician came to help me with my complaint.

    Regards,
    *****

Bridge Woodworks Mfg Ltd. is NOT a BBB Accredited Business.

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