Reviews
Customer Review Ratings
Average of 5 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBill M.
Date: 24/04/2025
1 starThis is a poor business. The owner, ****** appears more concerned with money than service. He has an IT support group which you can join for $108.00 per month. This allows you unlimited access to IT support and program upgrades. But if he is away on vacation, he still charges you but on at least one occasion, had closed the shop with no support available and no mention of a refund for money spent with no *********** is a portion of a review I left on his website and then his response. His insulting attitude is on full display:"I came in to Concept Computers about 5 years ago and made about a &5,000-$6,000.00 purchase on computer hardware and programs. I also joined ************ support group at $108.00 per month. Many times, it felt like I was bothering ****** by calling him or that I was some sort of moron for asking for the help If he was away on vacation, and the office was closed and help no longer available, he would charge you anyway as the fees were automatically deducted from your credit card account."Dwight's response (in part):"If anyone made you feel you were "some sort of moron," it was you yourself, as you would always preface a service request with a "I know I've asked you this before, but I forget how to... I do apologize for taking a vacation, but we do have associates ready to help in emergencies when we do take our holiday. You were told this when you called me in ******, but you responded that your pdf attachment problem, the one with the solution we we keep providing you, but you keep forgetting (which is OK with us), could wait until I got back. One day, I will master the art of being available to clients 24/7, 365 days a ******** are a customer who expects 100 percent perfection, 100 percent of the time. Hopefully, your new vendor will meet your expectations.Good luck with your next provider. He's gonna need it."This is the response of an arrogant entitled proprietor. He shows no respect if you question his actions.Review fromHomi I
Date: 12/08/2022
4 starsIlook for someone who gives for his truthful opinions and just not create work for themselves. Dwight gives his truthful service, and his after work/sales service is excellent.Review fromdoug m
Date: 15/07/2022
5 starsIt was a real pleasure to watch Dwight setup a new laptop computer for me and work his way through the intricacies of transferring programs and data from an old frozen hard drive to the new one. He is knowledgeable, friendly and is willing to work with his customers to meet their needs.Review fromKaren N
Date: 07/06/2022
5 starsKaren N
Date: 07/06/2022
Excellent, fast and knowledgeable service from Dwight so Thank you.
Concept Computer Corporation
Date: 07/06/2022
Thanks, *****! It was fun getting you back on the road. See you soon! DwightReview fromB. L.
Date: 02/06/2022
5 starsB. L.
Date: 02/06/2022
I've relied on Dwight to rescue me from computer hassles for years and years. I trust his advice to navigate cyber issues.Concept Computer Corporation
Date: 07/06/2022
It's nice making friends out of customers, ***. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.