We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shed Builder

Custom Sheds Buy Joe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My "shed" (used as a work studio) was finally complete with all details taken care of on July 6, 2023. On October 18, ****************************************************************************************************************** the ceiling. I asked for someone to come and take care of the leak, the response was "I'll come as soon as it stops raining". Oct. 27 I was told they would be here by 10am (no show), Oct 29th I was text "I'm about 30 min away", by 1pm I was told there was a waterproof vapor barrier placed underneath the tin roof. On Nov 2 (after another heavy rain) I find the flooring again covered in water in a different area and communicate to the company again. They respond right away and tell me they will come ASAP (telling me to put something under the leak and use a fan in the meantime). They arrived the same day and nailed a tarp covering 4/5ths of the roof. Nov 3, they expressed ownership of the situation and text me they would be back as soon as there were sunny days to redo the roof. Dec 5th I have another leak, this time over the end of the studio where the electrical got wet (the area not covered by the tarp). Today is February 9th and I still have a tarp covering 4/5ths of the studio and no one has been back to fix it even after numerous texts of communcation asking for someone to return. I would like the roof completed properly.

    Business Response

    Date: 28/02/2024

    I went there prior to this and placed a tarp on roof and said we would take care of problem when rain had gone and we had some nice days to get the problem fixed. We put a tarp on on Nov 6 and the customer texted on Dec 6 said there was a leak. I asked her to provide a pic of the leak. Failed to do so. So I went on Feb 16 24 and we re tyvexed the roof and added new tin screws to the top.. again had an issue. So on Feb 23 I went and caulked all the heads of the screws. But of course because it's raining so bad it failed to adheir. Now customer is texting asking to have the tarp put back up on the roof. This is a ******* isn't supposed to be used as a work station. I went again today Feb 28th 2024 and reinstalled the tarp as per customer's request. 

Custom Sheds Buy Joe is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.