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Business Profile

Liquid Storage

Advanced Storage Centres LP

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquid Storage.

Complaints

This profile includes complaints for Advanced Storage Centres LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advanced Storage Centres LP has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Advanced Storage Centres LP

      20288 113B Ave Maple Ridge, BC V2X 0Y9

    • Advanced Storage Centres LP

      12100 Riverside Way Richmond, BC V6W 1K5

    • Advanced Storage Centres LP

      11985 203 St Maple Ridge, BC V2X 4V2

    • Advanced Storage Centres LP

      39480 Queens Way Squamish, BC V8B 0Z5

    • Advanced Self Storage Langford

      4402 Westshore Pkwy Victoria, BC V9B 5Z1

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/06/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother and I visited the Richmond location around 12:30pm on June 6, 2024. My brother is the executive administrator of my deceased moms estate. We had a letter from our lawyer (*******************) and an official document from the Supreme Court providing proof. At first, the clerk (******************) refused us access saying the rental storage unit was under the name *** and they would need a letter written by her to alow entry. I pressed him to call his supervisor. He called the owner (****************) who then revealed that our deceased mother was indeed on the list for approved access. Since my brother is now in control of her estate that meant him. So we were all in agreement (**************************** and us) that we were legally entitled to the units contents.However, since *** has not produced a key, ****** claimed that while we indeed had legal right to its belongings, they could not cut the lock because that was Evas property. Moreover, he claimed that *** had to present if they did cut it.We are not in contact with ***. Moreover I explained we are not friends with *** and that she had caused our family extreme duress in the way she handled my moms care (she assumed power of attorney). We are in the process of building a legal case to seek damages. So its quite unlikely we can get her to cooperate.The fact that the staff on hand admitted we had legal right to access its contents but no legal right to the lock itself seems spiteful and unreasonable. Even our lawyers who had been practicing nearly 30y, said hes never experienced anything like this.Moreover, this has been a very hard to for me and my brother as you can imagine. We werent random people off the street; we are all that survives of her.As resolution, Id like to speak with someone of senior authority in the company. Id also like them to speak with the owner and staff at the Richmond location so no one else has to deal with such an incident. An apology would be appreciated but not required. Thank you.

      Business Response

      Date: 11/06/2024

      Dear *******,

      Thank you for reaching out to us and sharing the details of your recent experience at our Richmond location. First and foremost, please accept our deepest condolences for your loss. We understand that this is a challenging time for you and your brother, and we are truly sorry for any additional stress this situation may have caused.
      We appreciate you providing the detailed account of your visit on June 6, 2024. I apologize for the inconvenience and frustration you experienced. One of our senior representatives will be reaching out to you shortly to discuss this matter further and to seek a resolution that acknowledges this situation.
      Thank you for bringing this to our attention. We are committed to ensuring a resolution within the legalities for both parties.

      *******

      Advanced Self Storage

       

       

      Customer Answer

      Date: 14/06/2024

       
      Complaint: 21814310

      I am rejecting this response because: a promissory note informing me someone will be in touch (no one has as of writing this) is not a sufficient resolution into the matter.

      Sincerely,

      *************************************

      Business Response

      Date: 24/06/2024

      Hi,

      we've spoken to ******* already and the issue has been resolved. 

      Customer Answer

      Date: 28/06/2024

       
      Complaint: 21814310

      I am rejecting this response because:

      I spoke with the business manager and she explained they would honour their contract with the storage units renter instead of honouring my brother and Is legal right to its contents. After speaking with them, I sought legal counsel from **** *********************** Lithwick LLP and they assured me that the contract between a renter and a storage facility would not hold up in court, and that my brother and I do have every legal claim to the contents of the unit and should have be allowed entry the moment we produced the necessary documents.

      Its a shame Advanced Storage did not actually run this case by any kind of lawyer nor do they seem to have any legal counsel to speak of to advise them on such matters. With that said, my brother and I have secured legal representation and will take this matter before the courts to seek resolution and compensation. I want to thank the BBB for their support and attention on the matter. 

      This case can be closed as I have exhausted all avenues to resolve this matter without legal action.

      Sincerely,

      *************************************

    Advanced Storage Centres LP is NOT a BBB Accredited Business.

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