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Business Profile

Dry Cleaners

McCleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for McCleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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McCleaners has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb. 26, 2025 I dropped off my queen size down duvet. Pick up date was Mar. 5. On Mar 5, I went to pick up my duvet. I was advised that the duvet was not yet back in, & to come back later. I returned Mar 15 and was told they were not able to locate it. I was told I would get a pick up call. Mar 19 I called again & was told they are still looking for it same response to my calls on Mar 20, Mar 24. Today, I called & was told they still did not have it and are looking for it still. I told them that I wanted them to pay for it or replace it. I was advised to contact the owner by email. I did this right away Mar 24. I explained the situation as described above, & requested a replacement or the money to replace it ($214). I got no reply. I called again today to the business, & was told that someone else besides me picked it up. That they have tried to call me several times. I told them no calls have been made to my phone, and nobody else would be picking my item up. I told them I have the receipt. They said someone just needs to give the phone number or receipt number and can pick it up. I explained that is outrageous, they can loose someones belongings & then claim someone picked it up to avoid responsibility for loosing it. They said my duvet picked up by a man for a business. I told them that I dont have a business, its just for me as my own duvet.I said they gave my personal belongings away, and they are responsible to reimburse me. The lady said that the item is used, and not worth the brand new price. She offered a store credit, which is completely unacceptable since I no longer would ever return to their business. I further would still have to replace the duvet they lost at a cost to me due to their negligence. I simply want them to replace my duvet. Their excuses and denial of responsibility is infuriating. They couldn't find it up to yesterday and now magically its not their issue since they claim someone else picked it up?

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