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Business Profile

Wholesale Musical Instruments

Graph Tech Innovations Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:13/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered some graph tech ***** **** ****** replacements from this company, there was 2 6 string sets followed by 2 order for single parts, which made 2 7 string sets, from them as well, the ******s acted very rattly and were very hard to install, i called graph tech in delta to ask them about the parts there salesman told me to "send it back" which i did, even the free parts they sent, i returned. i was later told they were destoryed cause there was to much "use" on them, howvwer the 1 7 string set i didnt ever use and was still new, while the other problem set did not have wear and tear since i just installed them a month prior, hench the reason for the return. this was march 2023, so far all graph tech did was call me 1 time, and a lady named Tarina *********, emailed me 2 times in the past year, after that i was practically ghosted, when i did finally talk to the company i was told my parts were DESTROYED i provided them recipts plus my order forms with them as well and for months and months they NEVER CALLED BACK, REACHED OUT, EMAILED SENT REFUND, ABSOLUTELY NOTHING WAS DONE, ive been calling on a week to week basis to graph tech for months now because they GHOSTED ME for no reason, the fact they took my parts, i paid express shipping too, and to tell me that they destroyed my parts and there not going to help is sick to me, so they just take my $450 and i get nothing??? i just got a new guitar and it needed parts, i sent Tarina an email to settle this once and for all, i believe she agreed to the parts , but has left me hanging in the wind wondering if there gonna follow through, its been almost 10 months of this now, im the only person whos getting hurt and ****** while they keep ignoring me, i want this settled, i sent Tarina a request for parts, i want to know if they followed through or not, im tired of being ignored and will not let this go until im made WHOLE, graph tech has ********* ** **** *** ******* * ****** *** ************ ************

Graph Tech Innovations Ltd is NOT a BBB Accredited Business.

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