We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Millwork

D & H Custom Millwork

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Millwork.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 27thand 28th. D and H custom millwork (Anthony) came and put in heated floors for me. I came home the 28th horrified to see that my flooring was not only put in poorly. Meaning big gaps between the laying. I had provided him with additional flooring at his request. The flooring is incredibly uneven. * ******* * ****** ** **** **** * **** *** ******* **** **** ** * **** **** I then contacted Anthony and asked if he glued down the flooring. He informed me yes. I told him about the uneven flooring he said, he would come over and rip it up. Now why would you do that with out discussing it with me? Are the flooring going to be salvageable? I have scheduled an appointment with him to have these questions answered. I was concerned he was going to rip it up and then tell me I had to pay for more flooring expenses.

    Business Response

    Date: 25/10/2022

    I have dealt with this customer directly and have come to a resolution. We had spoke before I was ever contacted by BBB. I have no idea why she would put in this complaint before we spoke about anything. 

    The "extra flooring" she provided was 4 pieces of flooring left over from her original install. 

    The flooring does not lock together and I guess with expansion contraction some gaps showed up.  I have done lots of work at this residence and I can't believe this is even happening. I don't call a job complete until my customers are happy, period and she knows this. 

    Never once did I say I'll rip up the floor and expect her to pay extra. Lesley said she could feel the heating cables under the floor which is impossible. I told her I'll pull up the floor and investigate. 

    Let me know if you need anymore info. Thanks for reaching out to me. I've been contacted by BBB before and turned out to be a ****. I wasn't to concerned when I saw your original email but glad we can get this resolved. 

D & H Custom Millwork is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.