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Business Profile

Computer Repair

Uptown Computers & Repairs Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Uptowncomputers service in ********** to send a package to china via *** and DHL nr is **********, I paid shipping insurance $35 for the package of value $******** the package is lost, never arrived to destination and *** says is not their problem and the company who I paid the insurance for ignores my requests and does not give me the money I paid for shipping (over 1500 in shipping) and the value of the package I am insured for (3000)Please help. Shipping alone cost me over 1500$ and the value of the package was about $3000. Help. In October there was still tracking nr and in December the product is nowhere to be found in tracking, completely disappeared Floare **********

    Business Response

    Date: 10/01/2025

    Dear BBB Representative,
    Thank you for giving us the opportunity to address this matter. At Uptown Computers & Repairs ***** we value customer satisfaction and always strive to assist customers with their concerns. Below is the detailed account of the issue raised and our actions to resolve it.
    Background of the Shipment Issue:
    On September 3, 2024, the customer utilized our *** shipping service to send a parcel to ******
    The shipment was stopped by Chinese customs for "testing," which is a standard procedure conducted by the customs authority. Unfortunately, this is beyond our control or influence.
    The shipment was not lost, but its processing and release were delayed due to customs internal protocols.
    Actions Taken by Uptown Computers & Repairs Inc.:
    Upon learning of the delay, we promptly responded to the customers initial review on ****** to clarify the situation and explain that we have no authority over customs procedures.
    I personally communicated with the customer via phone to reiterate that the shipment was still in customs and offered assistance with the process. During this conversation, I explained that a refund or compensation would not be applicable since the parcel was neither lost nor mishandled by us or DHL.
    After receiving further communication from the customer, including a demand for a full refund and replacement cost, I requested detailed information about the parcels contents and proof of purchase to initiate any potential claims.
    Most recently, the customer emailed to inquire about processing a claim for the package, and I am in the process of responding to their request to provide clear guidance on the claim process.
    Current Status:
    The shipment remains under the jurisdiction of Chinese customs, and we continue to assist the customer by providing support and information. We have maintained consistent communication via email, providing updates and clarifying steps as needed.
    Our Position:
    While we empathize with the customers frustration, the delay caused by Chinese customs is not due to any error or negligence on our part. We have met all obligations as a shipping facilitator and are actively supporting the customer in navigating this unfortunate situation.
    We respectfully request that this case be closed, as the circumstances are outside of our control and we are fulfilling our role to the best of our ability.
    Please let us know if you require any additional details or documentation regarding this matter.
    Sincerely,
    [Your Full Name]
    Owner, Uptown Computers & Repairs Inc.
    Phone: ************
    Email: **************************************

Uptown Computers & Repairs Inc. is NOT a BBB Accredited Business.

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