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Business Profile

Building Inspector

A Buyers Choice Home Inspections St. Albert with Wayne and Brent

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Inspector.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1350 for a home inspection June 1st that was promised to come with warranty for problems that arise after the inspection that the inspectors may have missed. Something came up immediately upon possession and they at first were going to work with us to resolve the issue but have since switched up and are no longer willing to work with us. False advertising of warranty and rude and unprofessional behaviour.

    Business Response

    Date: 27/09/2024

    Hi ******, 

     

    We are disappointed to see your complaint. 

     

    As we have previously stated to you in phone conversations and emails, you advised us that you discovered the defect during your final walkthrough, and we want to clarify that this should have been addressed with the seller at that time. 

     

    The defect was not visible during our inspection as it appeared to be deliberately covered. As we have told you several times, we conducted the inspection fully in line with industry standards of practice. 

     

    While we continue to acknowledge your frustration, we must emphasize that your continued threatening and constant attempts to damage our business reputation simply because you are unhappy with our findings is neither fair nor constructive. 

     

    We take pride in our work, as evidenced by the many five-star reviews from satisfied customers who have appreciated our thorough and professional service. 

     

    If you have further concerns, we are still available to discuss them

    Customer Answer

    Date: 27/09/2024

     
    Complaint: 22095430

    I am rejecting this response because:

     

    it was not discovered during the final walk through and that was never stated. It was discovered shortly after we fully moved in. The visible part was not covered, thats been proven with photos. We have tried to reach out to you as you keep saying you are still there for further questions yet you do not reply. You missed this and hopefully others take your negative reviews seriously and save themselves a headache. 


    Sincerely,

    ****** *******

A Buyers Choice Home Inspections St. Albert with Wayne and Brent is NOT a BBB Accredited Business.

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