We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Pulse RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Pulse RV's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pulse RV has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pulse RV

      8598-112 Street Fort Saskatchewan, AB T8L 3V8

    • Pulse RV

      7210 82 Ave NW Edmonton, AB T6B 0G1

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent them a deposit on a trailer, I do not wish to continue with the purchase and they will not give me my deposit back. I have tried contacting them and they refuse.

    • Initial Complaint

      Date:13/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning. My husband and I bought a new trailer from Pulse Rv. We had some issues after purchase. However these were quickly addressed. We did a walk through with the GM ****, in April. And he also delivered our trailer at the end of April, to our campground. At the time of the walk through things were ok. During delivery **** helped my husband set up the trailer. I was handed the envelope with the keys and all paperwork. At this time **** left. He was gone the first time we opened the trailer. There are many issues and these things I am sending you. None of these were present on the walk through. I have had some emails back and forth and **** the persons dealing with this warranty stuff stopped responding to our emails. On May 12 **** advised that Gulfstream responds back to them within 2-5 days. It has been a month. We truly do not know what to do. Any help or advise would be most welcomed

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new rv for $42000 April 28th, picked trailer up may 6th. Was not given much time to look through the product before taking home. Once home the following was found 3 drawers in entrance way were misaligned, handles were all installed crooked and back of drawers were cut poorly and wood shards were visible on all seams. - the freezer door handle fell off and would not reattach and the fridge door was starting to do the same. - poorly attached trim and staples visible everywhere -caulking falling off in shower area. - broken support on dining table bench -Bathroom door not aligned so would not close properly -Front door needs to be slammed to close and still wants to open. -all interior cupboard screws are rusting. -outdoor speakers will not work - keys to main door were not given to us so they had to give us a master key to be able to lock door - 1 main wall has bubbling and seem to be wood splinters under the wallpaper A few issues were fixed from dealer after 2 weeks of being returned to the lot (when they quoted a few days) . That was the freezer handle and broken support on bench. Now all other issues they say are just cosmetic and can be fixed at a later date with seem tape. Asked to exchange for a better condition unit they refused multiple times, asked to return trailer for a full refund multiple times (they refused) at 1 time the sales manager said it's our trailer now and that's between us and the bank (it is financed). They sold a new trailer that is in a used condition state and are saying they can just tape over holes as a solution to the problem when the warranty company is even refusing to warrantee a water damage issue caused while on their lot prior to selling. I have spoke with a sale manager, service manager and president of the company. I have also requested the owners of the company to e mail me as the business would not give me their email. Still have not received a reply from the owners or a satisfactory solution from the president

    Pulse RV is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.