We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

U-Store-It - Edmonton West

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Monica S

    Date: 19/04/2023

    I put all my belongings into storage here and 7 months later my unit was broken into (at least one more was also) and half my items stolen.I reported this to the police, who requested video surveillance from the company. The video has NEVER been supplied to police, so either there is no surveillance video, or they just do not care and do not want to help. As well, they promised me that within 6-8 weeks I'd get a refund of the remaining months I paid. 11 weeks later this still wasn't done and I had to hound them for this. I only received my money when I told them I would be making complaints to BBB and poor reviews. Despite what their website says, there is NO onsite manager at this facility. The manager is nice but I think it is those above her that are the problem. It's not so much the financial value of the stolen items, but the personal and sentimental items that are now gone forever.I regret the day I signed up to store my items here and advise anyone to go somewhere else. It's bad enough my items were stolen, but then to be treated so poorly by the company. This is a terrible company to deal with. They have NO respect for their clients. ***************** somewhere else.

U-Store-It - Edmonton West is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.