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Business Profile

Storage Units

Sentinel Self-Storage

This business is NOT BBB Accredited.

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1

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Review Details

  • Lucinda B

    Date: 21/02/2023

    First, I filled out a form to refuse insurance. $50/mnth was my budget, and I didn't want to pay the extra $20.They have completely ignored that form and overcharged me for months.Then my credit card was blocked because I was a victim of online fraud.I spent hours talking to the person at the ************ location, the regional manager, and the **** number. I had already recieved one late payment charge, and I called Friday before the second one was applied. I was told not to pay until the matter was cleared up, but I never got another call. Today I received a third late payment charge. And I paid in full, including late charges, because I didn't want my credit ruined on top of being a victim of fraud.So even though I often pay a couple months at a time, even though I am a responsible person, I am receiving triple late fees. Even though I called when there was only one late fee, to explain my new card would take 3-5 days to arrive by mail at the bank.I was INSTRUCTED to not pay until the matter was cleared up, but after multiple hours trying with no one returning my calls, I decided being robbed by a stranger was bad, but being robbed by a company you had placed trust in was worse.I will be moving my storage as soon as I can, Sentinel stealing a couple hundred by disregarding my request to waive insurance has been topped off with them punishing me for being a fraud victim, and complicated by them instructing me not to pay until the matter was cleared, which ended up costing me two more late fees.No ethics, no morals here.Just the run around as they gather more and more fees.

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