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Business Profile

Countertops

K & J's Custom Granite Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:25/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past January K&J was contracted to install Quartz counters in our Kitchen and main floor bathroom. We choose K&J because of online reviews and methods used to template, primarily the used of laser level, cnc software to digitally layout and precision cut the Quartz. There was an issue with the software used but K&J told "this is not be a problem" but the day of installation it was immediately evident the counters were not square as K&J had cut all the drywall and vapor barrier on the perimeter of the Quartz, no permission to do so. K&J was not able to complete the installation as the final section had to be reworked at their shop. Once completed there were numerous concerns with the quality of final installation. **** the owner of K&J agreed the only path forward (he refused to repair the software) was for the counters be removed and full refund issued. It was agreed that the vanity in the bathroon would be left as compensation for the drywall damage. The kitchen counters have been removed but we have yet to receive our refund, we have been patient to allow **** time but it has been 1 month now.

K & J's Custom Granite Inc is NOT a BBB Accredited Business.

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