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Business Profile

Computer Software

Jobber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a small 3-person roofing/siding business that had come across Jobber while outsourcing some work. We held intro calls with their salesperson, submitted all the required information (e.g., company name, doing business as (DBA) name, EIN#, etc.) and had begun a trial with them. We sent out our first invoice for $3,050 to a customer and the customer paid the invoice. ********************** then abruptly closed our account via email notification from their risk department. Nobody will speak with us over the phone with an explanation as to why our account was closed. Further, the $3,050 is now being sent back to the customer during the next 5-10 business days. This is absolutely ridiculous and we want our account reinstated immediately.

    Business Response

    Date: 19/08/2024

    Hello ****, thank you for your feedback. Our team has looked into the issues you have been facing and were able to re-instate your Jobber account. Someone from our Team will be reaching out to learn more about your experience. We appreciate you bringing this to our attention and look forward to hearing back from you. Thanks! 

    Customer Answer

    Date: 28/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. We were contacted by the business to resolve the issue and find that this resolution is satisfactory.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was lied to on what services they could provide me and my customers used for only a few days to go back to my old ways of doing business any issues i had would take days to weeks to resolved numerous missed appointments to help with this program

    Business Response

    Date: 17/04/2024

    Thank you for reaching out, and I'm sorry to hear about your experience! We take this feedback very seriously and have reached out to you directly. 

    Jobber offers a 14 day trial so that people can test drive the program without commitment to determine if it will be valuable for their business. Jobber subscriptions are billed in advance based on the monthly or annual payment option selected on sign up. Like other subscription services, the subscription fee is non-refundable. This policy and other billing information can be found in the Jobber Terms of Service: ***************************************

    I am hopeful that we can come to a compromise and turn your experience around. We would love to help you get the most out of your subscription. 

    Customer Answer

    Date: 17/04/2024

     
    Complaint: 21564780

    I am rejecting this response because:

    Sincerely, ***** ******

  • Initial Complaint

    Date:30/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Literally the SAME complaint as the UNRESOLVED user on 04/11/21. Jobber decided that it's ok to integrate Stripe into their platform, take the fees, "handle" disputes on customers. I don't think they have EVER won a successful dispute as evidenced by the LAST complaint. This is clearly an ongoing problem and will be addressed. Furthermore, their terms indemnify them, which makes them sanctioned thieves. We will be reaching out the the government of Canada, FINRA, SEC and the FBI Financial Crimes division. We don't think you should be allowed to process credit cards through Jobber Pay and should be FORCED by way of court order to use a 3rd party payment processor. Since, they have indemnified themselves legally through their terms, we will be approaching the authorities to seek resolution. You should be consider financial criminals. They won't prove that they provided dispute evidence and therefore likely didn't and are stealing your money.

  • Initial Complaint

    Date:16/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first made the call about Jobber I had multiple people that sold me on the product and insisted I try the Core plan. They stated I’d have a one on one point of contact and personal training and help setting everything up. I never received any contact and chatted in to ask a question about payments. Their knowledgebase articles regarding the verification period and the so-called “instant payouts” feature is incomplete or inconsistent. It does look like the updated the verification article. I had a chat agent lie to me about when I was receiving a payout. All of this is not only frustrating, but it definitely caused a disruption in cash flow and they don’t seem willing to credit my account for the inconvenience. I’ve not had a good impression of Jobber whatsoever and am waiting on them to make this right. As I stated to a manager, I feel treated like just another account. I believe a credit is more than fair considering the amount of time wasted and the lack of having a one on one contact to work with. I see potential with Jobber but I’m not appealed to the customer service and resolution processes.

  • Initial Complaint

    Date:19/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Jobber in July 13, 2021 shortly after starting my lawn care business. I initially signed up for the monthly billing which was $111.20 per month, which I continued to pay through September 13, 2021. On September 21, 2021, I made the decision to switch to the annual service and paid $1,188 which covered me through September 21, 2022 as well as the prorated amount from September 13, 2021 to my upgrade on September 21, 2022. On March 15, 2022, a representative from the company spoke to me about upgrading to the next plan up at which time I decided to give it a try and was charged $1,117.67 for the upgrade. I realized shortly into it that it wasn't beneficial and contacted the company on April 13, 2022 at which time I downgraded back to my initial plan. Instead of giving me a refund for the additional amount I had paid for the upgrade (to cover me through September 21, 2022, just a month prior, they charged me an additional $471.97 at that time. When I called and questioned it (as well as the math which made NO sense when compared to the cost of the plans) they advised me a credit had been applied to my account. On September 19, 2022, after closing my business, I contacted the company and advised them that I wanted to cancel my account. When I asked about a refund for the overpayment they said that I wasn't entitled to a refund and that it could only be used as a credit if I return to the service at a later time. While the service itself was great, this company is very unethical when it comes to their accounting, sales, and business practices. I would caution others who are thinking about using Jobber as you may end up losing out on hundreds or thousands of dollars. In my case, the individuals I spoke to acted like they didn't understand basic math and that I wasn't entitled to my own money. I disagree and have filed this complaint with the intention of recouping the money they took from me before pursuing other avenues. Sincerely, ****** ************

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