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Business Profile

Computer Dealers

Westworld Computers Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb 2023 I took my Mac computer in to Westworld computers because it was not staying powered on. The computer was old, they told me it was not worth being repaired so I paid over $300.00 for the data to be extracted and put on an external hard drive and the computer was recycled. At the time I told them I needed the external hard drive to be compatible with a PC as I did not have another Mac computer, only a PC laptop. I took it home and found that it was not compatible with my PC and because I left the country for an extended period, I could not return to Westworld to get it changed until now. I am a repeat customer of Westworld and I was shocked to learn they would not do the work to make it PC compatible unless I paid another $105 because I had not returned within 90 days. My complaint was that they did not do what was requested in the first place so the hard drive was useless to me. I do not feel I should have to pay another $105 to have them do what I paid for originally. In my opinion this is very bad customer service and I will not trust Westworld for my computer needs again.

    Business Response

    Date: 18/08/2023

    Dear ***,


    Thank you for bringing this to our attention.  We are sorry to hear that Ms. ****** is having difficulties accessing the information from her data recovery performed February 4 2023.


    We have contacted Ms. ****** and offered to perform her migration again free of charge, our understanding is that she has since had this service completed elsewhere.


    In light of this, we have placed a good will credit of $150 plus tax (the full value of the service she paid for) on her account for another purchase.


    Thanks,

    ***** *****
    He~His~Him
    ******* ******* 

    WestWorld Computers Ltd. * ***** **********
    10333 170st NW 
    Edmonton, AB
    T5P 4V4

    ******* ************ *******************

Westworld Computers Ltd is NOT a BBB Accredited Business.

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