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Business Profile

Internet Services

CCL Networks Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave them an etransfere of 84.00 on nov 4 now they went and nsf my bank account 84 .00 on nov 11 now I have a nsf on my account of 46.00 after I paid them in full on nov 4 there trying to get 2 payment a month instead of 1

    Business Response

    Date: 15/11/2022

    Client's spouse sent an e-transfer with no identifying information. The email used for the e-transfer was not the one noted on the client's account and emailing the e-transfer email was not successful. The email bounced back. Our billing department did not successfully confirm this payment and apply it to an account (of course they didn't know where to apply it) before their(client's) automatic billing was processed on the 10th. Automatic billing on the 10th of each month is the primary payment method. If an account balance is cleared before the billing date, an automatic payment will then not be processed. A credit was applied to the account once we were contacted and after multiple interactions with the client, the account will be cancelled at customer's request after credit is used. 

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 2 1/2 months of service Internet I owed 4 which is around 250 at Max this morning I got my first student loan of 690 and they took $606 out of my account saying that I hold them that much for 2 1/2 months of Internet service and after waiting online for over an hour I politely asked and delegated as professionally as I could requesting $600 - $250 . Which would be $350 returned back to me and they just flat out said no . The equipment I still have upstairs should show 2 1/2 months of service only and then it was cut off there saying it was still going we tried it wasn't we even called in they said it should be on but it wasn't several attempts of communication but only a quarter of communication was recorded. Me and my family would like the remainder . That was my student loan to cover the entire month until the middle of August now I have nothing.

CCL Networks Services is NOT a BBB Accredited Business.

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