Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract with Jacewicz European Windows in June 2022 to provide and install windows/doors for $*********. Sales agreementamended to $********* to include reframing of three windows. Installation started in May 2023.Dispute: Contract states, (quote): 7) The installation includes removal of the old windows/doors, installation of new windows/doors, finishing the outside (cladding, smart board), and installing trim on the inside. After window/door replacement , the inside trim will no longer fit into the same place, which requires drywall repairs and Jacewicz European Windows Inc. will aply one coat of drywall mud (end of quote).Mr ********************** seems to be a very busy man trying to juggle many projects. It is important to mention that because of this we offered on several occasions that our son (who is in the renovation business) would be able to complete some of the inside trim work for a reasonable reduction in the contract amount. He offered $**/opening which didn't seem sufficient thus told him to continue with the job. They initially started to install jamb extensions on some windows . However workmanship was of a poor quality with some jamb extensions protruding half inch from the wall. We complained about this but Mr. ********************** took great offence to this and withdrew is crew, tools as well as material for jambing from the job, stating that he was too busy with other projects and informed us that all the inside trim was now not included . At this point we had paid a total of $*********. Windows installed except four openings three of which needed reframing. Mr. ********************** now refused to finish work unless we prepaid remaining amount of $3,974.03. Reluctantly agreed and paid a further $****. He then returned to finish installation only but would not provide sliding screens for doors or honour warranty unless fully paid. There are now some warranty items to deal with.

  

  Business Response

  Date: 08/09/2023

  As our trim standard is a Shaker style which you didnt accept I offered to install the trim according to your wishes, but I would have to add extra charge for that.
  (It makes me wonder why you sent our signed documents to BBB but chose to not to send the page which explain Shaker style and upcharge if different style is chosen-complete document with missing page is attached)
   As you didnt want to pay upcharge you suggested your son can perform the finishing and reframing walls for the new door and windows to which I agreed, and this is why I never charged for that and made note on the quote Installation include installation of the product only which page you also forgot to send to BBB
  
  
  Yes, I am very busy, but I never leave a project unfinished. I dont juggle anything as we have only three employees and it would take me way too much time to move from one project to another without finishing the first one. Moving from one job to the next one will take most of the day. Your accusations are baseless,and you are just trying to make yourself look like you are the victim here.Another baseless claim is I offered $** for each window trimming.
  I told you we are charging $** plus material just to show you how **** are your demands that I pay you $***** for trimming (for what exactly) You still havent paid me the full contract amount.
  
  I didnt get upset you had some issues with my guys quality work (though you should talk to me as I am the person which signed contract and not my employees) I got upset because your wife started verbally abuse them and dropping comment like there will be no mor f.g money
  I am sorry.I dont allow any of my guys to be disrespectful, impolite or arrogant towards any of my clients, but this works both ways and I expect my clients to behave in the same manner.
  As soon as the rest of amount owing is paid, we will get you retractable door screens and we will look at the warranty issues.
  
  ***** Jacewicz

  Customer Answer

  Date: 10/09/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Please see attaced PDF file

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 27/09/2023

  In regards to your email from yesterday I have not heard from Mr. ********************** since my last reply.

  Regards,

  *****************************

  

  Business Response

  Date: 17/10/2023

  Please see my first, original reply to this  made up complain.

  My answer is still the same.

  ***** Jacewicz

  Customer Answer

  Date: 17/10/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  It is unfortunate that Mr. ********************** is not willing to address our concerns in a serious factual manner. We see ourselves forced  then to *** him via small claims court.
  
  Sincerely,
  
  *****************************