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Business Profile

Used and Rebuilt Auto Parts

A-1 Parts for Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please refer to the letter already sent to the Director of A 1 Parts For Less Ltd. We have delivered the letter in person, by registered post to A-1 Parts for Less Ltd. They have not responded to our communication.

    Business Response

    Date: 02/11/2024

    Dear ***** ******* *****,


    We have reviewed your complaint regarding the rear differential purchased for your **** ****** ****** The part was sold with a **-day warranty, contingent on installation following proper procedures with compatible components. Our records indicate that, during installation, a harness from another vehicle was used temporarily, deviating from standard installation practices and possibly impacting the parts performance. As advised, a compatible harness is required for optimal functionality, and the differentials warranty terms do not cover parts installed under non-standard conditions.


    While we value customer satisfaction, our warranty policy is in place to ensure parts are used within specified conditions for performance assurance. Unfortunately, given the installation methods reported, we cannot provide coverage in this case. We consider this matter closed under our established terms and conditions, which are designed to safeguard both our products and customers expectations.


    Thank you for your understanding.

    Sincerely,
    A-1 Parts For Less 

    Customer Answer

    Date: 04/11/2024

     
    Complaint: ********

    I am rejecting this response because:

    1. Business did not submit any expert report that part became faulty because of use of alternative harness. Business is speculating in its response.

    2. Garage confirmed that part was faulty.


    Sincerely,

    ***** ******* *****

  • Initial Complaint

    Date:14/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July *******, I went to A-1 Parts to pick up an AC Condenser fan that fits a 2006 *** X5, I asked if it worked they said it had been tested and yes it worked. They had also previously confirmed on the phone that it worked. I went outside and tried it and it did not work in the parking lot. They then said it was an issue with my cars power source which I had confirmed it was not car. I asked for their help they tried and it would not run. I walked back in questioned them again and they said it was probably my car which I said had been tested and had power to it. I took it with me and had it tested by a third-party who confirmed the fan did not work. I took the part back the next morning at 5:45 a.m. and left it on their step and the owner acknowledged she had it. They said that they would not issue a refund and I had to pay restock fee of 30% of the value and take credit. The store sold me a broken part and will not refund the money. The owner said she would say she did not receive the part, but then today offered me offered me a credit and gave me a number for my records, I just wanted her to acknowledge that she received the part. These folks have a brutal return policy.

    Business Response

    Date: 15/07/2022

    ***** DID ORDER A RAD *** FROM A1 PARTS THIS RAD *** WAS TESTED AND ON THE ******* ***** DID COME IN AND PICKED UP HIS RAD ***  IN THE AFTERNOON. HE WAS TOLD HE HAS A 90 DAY REPLACEMENT WARRANY. HE PROCEEDED TO PLUG IT IN TO HIS CAR AND STATED IT WAS NOT WORKING . I HAD ONE OF MY TECHS GO OVER AND THE *** WORKED AND STOPPED AGAIN .

    HE WAS ASKED AT THAT TIME IF IT COULD BE HIS PLUG I TOLD HIM NO PROBLEM. WE WILL GET ANOTHER ONE PULLED AS HE WAS A LIITLE UNEASY . WE CALLED TWICE BEFORE 5 PM TO LET HIM KNOW A RELACEMENT WAS READY FOR HIM.

      THE NEXT MORNING ***** HAD CALLED THE OFFICE AND WE HAD TOLD HIM WE HAD TRIED TO REACH HIM AND HE COULD PICK UP ANY TIME. HE WAS VERY RUDE AND DEMANDED HIS MONIES RETURNED WE AGAIN TOLD HIM  THIS WAS A 90 DAY RELACEMT WARRANTY. HE STATED HE NO LONGER NEEDED THE PART AND HE WAS GOING TO CALL **** AND TELL THEM THAT HIS CARD WAS STOLDEN . ***** STARTED TO USE FOUL LANGUAGE AND I HAD THEN DISSCOUNTINED THE CALL. I THEN CALLED HIM BACK AND ASKED HIM IF HE WOULD LIKE TO CONTINE THE CONVERSATION IN A PROPER MANNER. HE THEN STATED HE WAS COMING IN AND HE WAS NOT LEAVING INTIL HE  GOT HIS MONEY BACK. THE NEXT MORNING HE CALLED TO SAY HE HAD A BAD DAY AND COULD HE ORDER SOMTHING DIFFERENT AS HE DID NOT NEED THE *** AS HIS WAS GOOD, THE PROBLEM HE HAD WAS IN HIS PLUG, NOT WITH OUR ***.  WE HAD TOLD HIM THERE WOULD BE A 30 PERCENT RESTOCING FEE AND WE COULD ***** HIM CREDIT 1 YEAR . ***** HAD THANKED ME . 

A-1 Parts for Less is NOT a BBB Accredited Business.

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