We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tiny Houses

Zerosquared Tiny Homes Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tiny Houses.

Complaints

This profile includes complaints for Zerosquared Tiny Homes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zerosquared Tiny Homes Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wired $62,000 to Zerosquared/BLINK Tiny Homes for them to build me a tiny home. They did not provide me the plans/specs required for me to get permits, so I requested a refund. I received no tiny home. They would not refund my money and refused to answer me or my attorney. They basically stole my $62,000.

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buying a Zero Squared Tiny home was the worst decision I have ever made. We have had our tiny home for a little over 2 years and we had a good rain one day and the front door started leaking and caused the door the swell and the door frame to become warped. I called immediately to report the issue, I got an email requesting pictures and videos to which I followed up with. For 3 months I never got a response or a follow up, it wasn't until I reached out to a lawyer and threated them with a lawsuit that they called me back. ***** ****** agreed they had dropped the ball and were not communicating well with me. He agreed to fix it and that there was an issue and they would pay for the repairs. A week later our tiny home caught fire due to faulty wiring from this company. We had a home inspect come out and inspect the wiring on our unit and they found other faulty wiring connections and not properly grounded wires. I reached out to ***** ****** the owner of Zero Squared and let him know what had happened and he said they would do what ever it would take to get it fixed. I followed up with pictures and video per his request. Its been 2 weeks and we don't have a home to live in due to smoke and fire damage and ***** ****** is no were to be found. We are going to let our insurance company run it course. I have followed up with our warranty paperwork to our insurance company and they will be suing Zero Squared.

      Customer Answer

      Date: 11/09/2024

      My desired outcome would be that i would get a reply from the company and that they would be willing to repair our tiny home

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a tiny home on wheels from Zerosquared in 2021. We encountered many delays due to post-pandemic supply chain issues, weather, and the home was finally delivered in early 2023 with some minor damage caused by delivery driver. Zerosquared provided a replacement stabilizer **** at no cost and we completed the minor repair to exterior paint and siding ourselves. The home was not put into use until the fall of 2023, due some issues on our side with site power, at which point we discovered a fault in the HVAC/heat pump system. A repair estimate of $1000 was approved by Zerosquared and we proceed to hire a certified technician who repaired the issue at a cost of $1428.49 incl taxes. Work was completed on Dec.9, 2023 and the invoice was forwarded to Zerosquared on Dec.20, 2023. We had some back and forth communication over email regarding the total cost of work and the full amount was approved in writing by ********************* (new Managing Partner) on Feb.27, 2024 with a commitment to reimburse the full amount in 2 weeks. Since then we have made left several voice messages and sent half a dozen emails trying to reach the company. No one ever answers the phone or returns our calls. We have only had one reply from the admin assistant on Apr.4, 2024 saying both ********************* and *********************** (our sales rep who we also tried contacting) were out of town. Throughout the entire process since the initial contract was signed, the company has been slow to respond or non-responsive to inquires.

    • Initial Complaint

      Date:30/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my purchase with ZeroSquared in ********* ****. They committed (in writing, via email) to refund my ******* deposit by the end on ******** ****. ******** came and went. They then (after repeated and progressively more demanding emails) committed to the end of ******** ****. That date came and went as well. They do not answer their phone. They are your best friend until it comes to meeting a deadline, which they also couldn't do if their lives depended on it.

      Customer Answer

      Date: 30/03/2023

      My name is *********************************, *************************************************************************************

      my ******** cell is **********, but Im out of the country until ***** ***** and cannot receive incoming calls - though I can receive text messages at ************

       

      please let me know if you require additional information. Thank you. 

    Zerosquared Tiny Homes Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.