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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 29 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 102 Customer Reviews

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    Review Details

    • Keith L

      Date: 28/08/2024

      Bait and switch. ***** to one price in contract and they increase another part of the contract stating "look at the fine print". Now, they are taking their pre-payment plan 2 weeks before the START period (paying on Sept 9 for service from Sept 27 - Oct 26). Called to ask why, sat on hold for 10 minutes each time and then their system hangs up before you get a chance to reach anyone. Are they going out of business given that they need to nickel and dime customers that have contracts? As well as making you pay two weeks earlier. Must have a cash flow issue. Too bad there isn't some better business agency that will step in and stop these poor and deceptive business practices by an oligopoly. Wish I could go less than 1 star

    • Richard L

      Date: 27/08/2024

      Customer service doesn’t exist. You would think that after Rogers bought out Shaw there would be more customer service representatives. I’ve been over charged on my bill by 50 dollars 2 months in a row. I’ve tried to call them multiple times, only to be left on hold for hours.

    • Alejandra B

      Date: 24/08/2024

      Communication failure. This company does not respect their own plans and cancel plans without cause then charge me money to reconnect but asks to resing same contract charging an increase price. Poor customer service too, lies, disrespect, long wait times. Not worth it.

    • Cherie R

      Date: 19/08/2024

      I just had the exact same experience as ************ (Aug 7, 2024). On hold for over 2 hours and then told the exact same thing - bill increased - your problem so I returned the 2nd rental TV box. I also signed up for 2 year plan being told $ will not change in the 2 years (Im on a fixed income so this was important to me). They can change the price on the TV boxes but if i want to cancel early it will cost me $500. **** also changed my payment date by 10 days - payment is due 10 days earlier each month now. At first ********** would not even talk to me, sent word thru agent that she could not change anything. It is now 3 hours and 25 minutes later, ********** agreed to talk to me. Basically said my problem, they can change the price of the TV box anytime and this is being recorded and will be reviewed higher up - yeah right! Now I have to find a box and spend gas going to ****** post to return the second TV box I have been with ****** 20 years and **** at least 10 years but that means absolutely nothing.Here I sit at their mercy........wonderful feeling

    • Hadi H

      Date: 18/08/2024

      I migrated to ********  on August 1st, and on the same day, I signed up for home internet service with Shaw. The agreement was $90 per month for 1 Gbps speed, unlimited data, with a $150 gift card and two years of free Disney Plus. They came on time and set up the internet service. I then waited for them to provide me with the ****** Plus account, but nothing happened. I contacted their customer service multiple times via chat, and they said they would inform the person who signed the contract with me to contact me, but no one did. So I chatted with them again, and this time they said they would not give me the Disney Plus account unless I purchased their cable TV service. I told them they were breaching the contract, and I didn’t want this service. After that, I signed a better contract with Bell. Now, it hasn't even been 18 days since the service started, and they have sent me a $556 bill for something they didn’t do. What is going on here? Does this mean I have to pay for Shaw’s breach of contract? What kind of customer service is this?

    • Nancy W

      Date: 16/08/2024

      ******* ***** **** ***** * ********* There was not any notification of increase. They can charge any amount they want. Since Rogers has taken over Shaw, they no longer include the anti-virus software. It is time to change once my contract is up. I would give them no stars if possible.

    • Jit D

      Date: 14/08/2024

      I am on a two year contract with Shaw Cable, internet and telephone service. My contract is good till April 2024. I just got my bill and they have increased the rental on my TV portal rental from $10 for 2 units to $17.46. After spending almost 40 minutes with the customer service representative who was also reluctant in escalating the issue to higher level. I could not event get a complain ticket # so I can follow up. This is truly a one sided contract. If we as customer ask to change anything, there will be a charge for it but they can without notifying us increase the rental charges in the middle of a contract. What good are these 2 year contract? Can BBB please help all the customers that are going to be faced with these increases that not justified. As it is inflation is till high and hitting everyone. Last thing we want is a shock like this.


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      Review History/Log



      Date by
      08/14/24 2:05 PM Sent to RED
      Freedom Automation blue/Freedom
      08/14/24 11:01 PM FScore Received
      blue/Freedom
      08/14/24 11:01 PM Redacted
      blue/Freedom

      This Review passes all Freedom+ requirements and will be handled automatically.


      This Review passes all Freedom+ requirements and will be handled automatically.


      Shaw Communications Inc. - Rating: A-

      2400 32 Ave NE
      Calgary, AB T2E 9A7
      Customer Review Contact: Jennifer Lapointe
      Business Phone: (888) 472-2222
      Email: [email protected]
      Website: https://www.shaw.ca
      TOB: Internet Services
      Advisory: Do Not change the contact Info. - (11/14/2019)
      Alert: This business was dropped by the BBB on 06/13/2007 - XX
      Manage Business


      Customer Review ID #101916
      Received: 8/14/2024
      from: Jit Davda
      Display: Jit D
      Email: [email protected]
      Phone: 4032395610
      Zip Code: T3A 2Y8
      Verified? Yes
      IP: 245.90.184.2 (Private)
      Source: blue Form
      Assigned to: R., Marcela
      1




      IABBB / RED has given this review a FScore of 0.00 which indicates it can be published.


      Update Experience

    • Jamie T

      Date: 07/08/2024

      Absolute joke. We have been wiht these guys for 30years and never had such poor customer service. Today we got our bill (we are in the middle of a 2 year contract) and ****** has decided they want more money for the rental of their TV boxes. We called trying to have someone explain how they can change a contract in the middle, the answer page 10 of the contract says they can do whatever they want with rentals. So even thought you sign a contract showing a dollar amount for their c*** they can change it.Then after wasting 2 hrs on the phone waiting for customer loyalty, the person we were talking to said "there is no loyalty department anymore"!!!!!! They are all loyalty department.So sad to see more and more companies forgetting they are supposed to offering a service and actually trying to keep customers. As more AI (options) comes into the market these companies will be begging for customers that they screwed to come back I personally will spend my money elsewhere.

    • Lindsey P

      Date: 02/08/2024

      I am in a 2 year contract with Shaw, so much for no changes after the Rogers takeover! They just increased the rental cost of my TV portal box because that is not included on my contract - the contract only covers services... so looks like I can expect more increases on my 4K TV Player and my Internet modem! The person I called to inquire about the increase said that they were not aware until just before the increase that it was going up, but then she went on to assure me that there are no other increases coming... how would she know if they were not aware of this increase? I had a sales call from a Shaw rep who tried to upsell my service the week before... coincidence? I think not.

    • Todd B

      Date: 01/08/2024

      Long story that I am going to keep short as possible.September ***** I moved and **** told me I had to get a new account and thus needed new equipment. Once they installed, they indicated that they needed me send the new equipment back and install the old equipment which was tied to my account. I sent the new equipment back ASAP.Of course, they sent me to collections saying they never received the equipment, but I was able to prove that it was sent back and they promised to remove me from collections. Well a year later and I was still in collections. In March 2024 I followed up again and they promised me it would be removed. Still nothing.I contacted the collection company, and they said there was nothing that they could do and that I had to get in contact with ****.3 hours on the phone trying to get in touch with someone from **** who would guarantee they would call the *** rep today and have them remove me from collections. This request was denied as they say they can not call the collections company but would send an email. I then asked for a copy of the email, which they once again said that they can not do.Unfortunately there are dozens of similar complaints about this online and on Reddit that you can read.****/****** you really need to improve customer service and stop hurting your customers credit score by sending them to collections because of an error on your side.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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