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Business Profile

Express Shipping Services

DYK Post

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2022, I ordered items from ***************** and had them delivered to *************** to be picked up by DYKpost and brought into ******* for me to retrieve them. There were 3 boxes to be delivered, of which I received 2. On Dec. 13th, 2022 I received an email that the one box I didn't receive was at the ** Dykpost location and will be sent over to the ** location for pickup. Since then, it has been a constant struggle. I have called the ** branch for updates many times and have only been fed with poor customer service, lack of care and disrespectful behavior. I called all branches of Dykpost to see if my package is there and none of them know the location of my package. I was asked to reach out to the manager who has made a habit of being unresponsive to my situation. I have emailed him several times for updates, and he has displayed no sense of urgency to resolve the issue. I sent him an email to check on the status of my package and he said they are talking to the driver, no follow up. I sent another email to him about his staff and for an update and he said they will be investigated and I should send him the invoice so he could reorder the items, to which I did. He asked if I had received any items from this package before and I said, no. I have emailed and called a few times since then for an update and he has completely gone off the radar, no acknowledgement, no follow up and his staff have no updates to provide. I just need help resolving this issue as I have had enough with these people and really need my items to continue making products for my small business.

    Business Response

    Date: 02/02/2023

    Hi,

    The customer was supposed to have checked the package as we only freight forwarded packages. We also do not open the box and check.

    Per terms and conditions in using our import service, we are not liable for delay, wrong address, damages, loss of items, goodwill, anticipated savings/profits/losses as a result of using our service.

    A copy of the terms and conditions is ******** here.

    Customer Answer

    Date: 05/02/2023


    Complaint: ********

    I am rejecting this response because:

    To be in favor of the Better Business Bureau and to save the reputation of their sorry excuse of a business, they are casting blame on me as the customer wrongfully, instead of taking responsibility for their negligence. All three (3) of my packages were released from ******* ******* to DYKpost. I received confirmation that my packages were in their possession. A subsequent email was sent to me stating that two(2) of my packages were at the SE location to be picked up and the other package was at the NE location and will be forwarded to the SE. That package was either stolen, lost or damaged in their possession as I never received it. The manager/owner knew they messed up and offered to re-order my items. Due to his unfulfilled promise and lack of follow up, I decided to wait no longer and reach out to the the BBB. Shortly after contacting the BBB, the owner/manager sent me an email stating that I can pick up a cheque for my items that had gone missing. 

    The issue is now resolved as I received the cheque. However, I do not appreciate their response to the BBB as they are fully responsible for my package, and I still cannot fathom how they could be so careless to lose such a large package. How could it have gone missing without a trace? And the audacity to make it seem like I did something wrong, is appalling! I will never do any further business with these people, nor will I recommend them. 

    Thank you BBB for addressing this situation so quickly which led to a speedy resolution. I'm sure you will be receiving other complaints about this business, as they are awful!

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:16/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi .I'm leaving this complaint because I have never seen a more poorly run business in my life .The fact that they don't care that they are completely lacking in any professionalism at all is just as galling .I used DYK to bring up packages I bought in the states .I went in JUNE to pick up my packages .I got a tiny portion of my items , and the rest was someone else's !I returned it and tried again to see if mine were there .I tried calling for a month !!!Seeing no end in sight , I asked who in management I could speak to .The employee first told me that the girl who worked at the location was new .Still not an excuse .So he told me to try emailing a woman named ***** , but cautioned me she would probably be no help .He was right . She knew nothing .So I asked who else I could get in touch with .He gave me the extension to the owners line .I don't think he picks up his phone !!!So I started emailing him .I explained the situation .I got no response .I phoned back the one employee who was actually helpful , and told him that it was impossible to reach him , and that I was literally at the end of my rope .I bought collectables from the States , so not only am I missing the package but I might not be able to replace some .When I mentioned this , the employee suggested I threaten some kind of compensation , THEN , he might get back to me .My jaw hit the floor !He is the owner !!I did email him I was taking action , and still , no response .I am really disappointed , and angry .I was as polite as possible , I kept it together.Until now .

    Business Response

    Date: 16/09/2022

    Hi,

    Thank you for reaching out. Can you please provide us your invoice number and the tracking number of the package in question that you referred to?

    whether you purchased insurance or not? When there is no insurance purchased, we will not be responsible per terms and conditions.

    Our record shows that these were picked up and paid for.

    Customer Answer

    Date: 20/09/2022


    Complaint: ********

    I am rejecting this response because:

    Dear ****** * 

    SERIOUSLY ????

    I'm sorry * but it's not quite the answer I was expecting considering this is ALL on you .

    It says it was paid for * and picked up .

    I picked up someone else's parcel * so do you still don't think it can happen ??

    Are you kidding me .

    An honest employee had the recipient's parcel number * and it appeared that he hadn't gotten * HIS package even though I brought them BACK !

    I do not want your lip service * there were so many mistakes and all of them start and end with you .

    You should be ashamed of how you run you company .

    Staff generally have no idea literally what's going on * and you don't respond until a third party gets involved ?

    No * sir * you need to take responsibility* accountability* and generally just stop all the running around in circles .

    They made it here from ******* * but it was your office is where my packages got LOST .

    That is YOUR problem .

    How dare you ?

    I tried emailing and calling . And I tried . And I tried . And I TRIED .

    I will absolutely not accept your answer * because * I am so incredibly tired of trying to DO YOUR JOB !


    Sincerely 

    ******************************

DYK Post is NOT a BBB Accredited Business.

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