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Business Profile

Cooking Classes

The Cookbook Co. Cooks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:26/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had paid and booked in for the September 21,2022 6:00pm Pasta class. The morning of the class at approximately 11:30am we received an email advising the class was postponed due to the instructor being sick. We rescheduled the class to October 26th at 6:00pm with a slight hiccup, but it was done. I called October 25th at around 5:40pm to see if I could move to another class or receive a credit as my youngest had a stomach bug and I would be able to attend. I was advised that I would have to forfeit the class as I had not provided 5 days notice. I advised that we had previously been postponed on the morning of and that I was just postponing that same class. The lady was quite rude and said she knows for a fact that it's 5 days. I asked her to check with her supervisor given the situation. 10 minutes later the same lady calls my phone and starts giving the whole scenario. I interrupt her and say I think you have the wrong number. She giggles, says sorry and hangs up. I think this double standard is unfair. I did not ask for a refund, I asked to postpone or a credit. The company postponed on the entire class day of, where I have provided 24 hour notice. Initially I did not want a refund, but after the way I was treated, I would like a refund to be processed.

The Cookbook Co. Cooks is NOT a BBB Accredited Business.

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