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Business Profile

Building Envelope Restoration

West Pointe Building Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Envelope Restoration.

Complaints

This profile includes complaints for West Pointe Building Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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West Pointe Building Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:29/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Roof Replacement. We hired West Pointe Building Services to replace our flat roof back in **** 2022. While the scope of our flat roof replacement project was relatively modest in scale, we have encountered significant challenges and delays throughout its course. One notable issue we faced was the frequent turnover of personnel from West Pointe on our project site, even extending into the year 2023. This turnover disrupted the continuity of the project and led to operational inefficiencies.The project has caused some damage to ************ building due to roof leaks, a situation we had hoped to avoid. Unfortunately, the roof replacement was not completed before the onset of winter in 2022, prompting us to reschedule the remaining work for the spring of 2023.In mid August 2023, we received correspondence from legal counsel along with a construction lien, as it came to our attention that West Pointe had not fulfilled their financial obligations to the supplier. This development raised concerns and prompted immediate inquiries into the status of the project.Regrettably, our attempts to seek clarification and resolution from West Pointe have been met with limited success. Despite verbal assurances that they were addressing the matter and would respond promptly, we have yet to receive any substantive updates or concrete answers. At present, approximately **% of the roof replacement work has been completed. However, we are still awaiting the installation of downspouts and ****** boxes.Despite our best efforts, GHSD and our consultants have encountered persistent challenges in establishing communication with West Pointe, both throughout the project's duration and, more alarmingly, in recent weeks. The lack of responsiveness from West Pointe has become increasingly concerning.As of today, September **, 2023, we find ourselves in a situation where the project is still not ***% complete, and the outstanding issues surrounding the construction lien remain unresolved.

      Customer Answer

      Date: 18/10/2023

      We have not heard from West Pointe so just wondering if you have? 

    West Pointe Building Services Inc. is NOT a BBB Accredited Business.

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