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Business Profile

Air Conditioning Contractors

Aire Serv of Calgary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2020 we had Aire Serve of Calgary install a new hot water tank, air conditioner, furnace, and humidifier. Our installation included the registration of equipment and the following warranty items:Furnace: 10 year parts, 20 year heat exchanger, 5 year labor warranty.AC: 10 year parts, 10 year compressor and coil, 5 year labour warranty Hot water tank: 6 year parts, 1 year labor warranty.In December of 2023 our furnace stopped working. We called Aire Serve of Calgary several times however the number if forwarded to another competing Company that the owner (*********************) owns (air west Mechanical). This company said they would not come and do the Aire Serve Repair work.I ended up having a different Aire Serve franchise (Aire Serve of Calgary South) do the work since nobody else would work on a unit under warranty, and upon doing the work we were informed that the original franchise had never registered any of our equipment and that there was no warranties on any of our installed equipment. The second franchise covered the material costs, be we received a labour bill for $800.I have tried to contact the owner of Aire Serve of Calgary multiple times for three months and he will not return calls or messages. When I talked to Aire Serve Corporate, they informed me that there was multiple issues of this owner using their brand to funnel to his other company, and alluded that there was legal processes ongoing. I have talked to the owners staff multiple times, and sent multiple e-mails and calls, however I have had no response.I would like the company to find out how to get the remaining warranties on our equipment, and to reimburse us the labor costs for the repair in December, which should have been covered by our warranty. We have all invoices and receipts.

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