We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

Tools in Motion Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Mr W

    Date: 13/12/2022

    Mr W

    Date: 13/12/2022

    I have dealt with Tools in Motion on a couple of different occasions, I thought *** the owner was excellent, ***** up front was decent. Now that I ran into a real problem with the car, they are sucking me dry financially... I recently dealt with ***** the new mechanic, poor communication skills, talks in riddles that you can't understand so you will agree to have them work on your car, spent over $2200 and my car was not fixed for the issue it was brought in for. Now being quoted an additonal $1700 with NO end in sight...They didn't fix the issue that the car was brought in for, I specifically told them the code was P052e, they are now saying it wasn't active only stored so they couldn't fix it. *** looked me straight in the eyes and promised me that they could fix it which they didn't, what a ****, sad way to run a company by lying to customers and taking their hard earned money $$$Stay as far away from these guys as you can, they cannot be trusted. My wife and I are being taken advantage of!!!!!Turn around, go back out the door and never look back, your wallet will thank-you Run, run, run as fast as you can 0 stars out of 5

    Tools in Motion Auto Service

    Date: 14/12/2022

    Yes, you did bring it in for a very intermittent P052E, ****. You came in to drop the key off for the next day, and as you were leaving , the car started bucking really bad. This set code P0339. You left the car with us instead of dropping it off overnight. We cleared faults and went for a road test. Only the P0339 set as an active fault. As I believe in transparency, you were informed of this and authorized us to diagnose this new fault. We isolated the fault to a failed crankshaft position sensor. There is a technical service bulletin to inspect and replace the tone wheel if necessary. This was all quoted for you. We explained that this likely will not fix your P052E fault but will fix the new bucking concern that was active and If the P052E returned, further diagnosis will be required. You authorized the repair. We even talked about this when the P052E returned and you couldn't acknowledge the conversation. I am sad that you chose not to mention this part of our conversation and that you are failing to acknowledge the true circumstances around our business transaction. If the P0339 has returned, I would be more than happy to address it for you.

Tools in Motion Auto Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.