Ecommerce
Diversify PartnersInformation and Alerts
Service Area
- Clark County, OH
- Darke County, OH
- Greene County, OH
- Miami County, OH
- Montgomery County, OH
- Preble County, OH
- Shelby County, OH
- Warren County, OH
Alert Details
This business has 2 alerts.
Accreditation Revocation
On 07/09/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
Pattern of Complaints
BBB files indicate this business has a pattern of complaints concerning services provided by the business. Specifically, consumers enter a contract with the business to manage a Shopify or Amazon storefront to help drive traffic to it. The consumers report dissatisfaction with limited communication with the business as well as not receiving the amount of revenue expected as a result of participating in the service. Your BBB submitted a written request to the company asking them to address the pattern of complaint concerns as well as a request for clarification on its business practices on February 20, 2024.
Your BBB received a response from the business on March 14, 2024 indicating they ensure clear communication regarding the proper time frame for expecting results by having their sales team diligently set proper expectations, while their account managers maintain strong communication channels with clients. They also stated they aim to foster trust and transparency, ultimately empowering entrepreneurs to navigate the complexities of the online marketplace with confidence.
On September 24, 2024, BBB reviewed recent complaints submitted to BBB and determined the pattern of complaint concerns persists.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.